We handle each return with the goal of satisfying our customers. We stand behind our coffee and we want you to be satisfied with your purchase.
We do not accept returns on coffee due to its perishable nature and cost of shipping. We do want you to be happy with your coffee, however. If you are not satisfied, please contact us for a replacement bag within one month of your order date.
MERCHANDISE AND BREW GEAR
We want your clothing to fit and your coffee gear to function properly. For all returns and exchanges, please reach out to us within 30 days. All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after one month, please reach out to the manufacturer directly.
ONLINE ORDER ISSUES
Was your coffee delivered to the wrong address? We are happy to cover the cost of replacing your coffee beans, but request that you to cover the cost of shipping.
MISSING / DAMAGED ITEMS
Please contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you quickly. For damaged shipments, let us know within one week. We will send a replacement. If possible, please send a photo of the damaged item.
All requests for cancellations, change of address, or any change from a regular order must be made within 24 hours of the subscription order(s) processing.