Shipping

We currently only ship to addresses within the US.

Depending on your location in the U.S., we estimate that it takes around 2-3 business days for your coffee to arrive after shipment. Orders placed on the weekend could take longer to process.

We ship by USPS Priority Mail.

Subscriptions

If you purchased your subscription before October 25th, 2019: 

Please reach out to us with your request.

If you purchased your subscription on or after October 25th, 2019:

Access your subscription via your account. Locate the subscription you'd like to cancel or edit and choose the appropriate option from the right-hand column and follow the prompts.

Absolutely!

If you purchased your subscription before October 25th, 2019: 

Please reach out to us with your request.

If you purchased your subscription on or after October 25th, 2019:

Access your subscription via your account. Navigate to the Delivery Schedule section in the left-hand menu. Here you'll see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of the order.

*For pre-paid subscriptions, please reach out to us with your request.

If you purchased your subscription before October 25th, 2019: 

Do not fret! Your subscription is safe. We are in process of migrating subscriptions over from our old site to this new one. We anticipate no interruption in delivery schedules. If you wish to edit, pause, or otherwise manage your subscription please reach out to us.

If you purchased your subscription on or after October 25th, 2019:

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Coffee

Arabica and Robusta are two of the more well-known, and commonly-used, coffee plant species! Robusta is commonly used in instant coffees, for its higher caffeine content and ease of growing (grown at a greater variance of altitudes, more resistant to pests and disease). Robusta has a tougher taste, mostly associated with nut skins (peanut, almond, etc) and is traditionally seen as the inferior coffee (although some Robustas have scored similarly to Arabica, but not commonly or consistently).

Arabica is the coffee most folks will associate with Specialty Coffee, as you will find most local roasters and quality-centric coffee shops brewing and selling. Arabica traditionally has a soft, sweeter, well-balanced profile with notes that commonly range from berries and other fruits to chocolate and walnuts. It is more difficult to grow and requires a high degree of skill to grow and harvest, as farmers have to pick each and every coffee cherry off their trees which are grown at higher altitudes (mountains) than Robusta.

All coffee is roasted daily in Sacramento, California.

Want to see? Visit our roastery

Store similarly as you would a red wine. Air-tight opaque container in a shaded part of the kitchen, a cupboard would be sufficient. Do not refrigerate or freeze, unless you are able to ensure all moisture and air has been vacuumed out of the container. Change in temperature can lead to adverse flavor.

No, not the green things! Green coffee beans are the raw seeds of coffee cherries that have been separated or “processed” and have yet to be roasted.

Absolutely! Our decaffeinated coffee is a single origin from Huatusco, Mexico. We offer decaf coffee in a Medium and French Roast. All Decaf is Water Processed and Certified Organic.  

You may send a letter or postcard for your farmer to our California headquarters at 919 20th street Sacramento, CA 95811. Or you may send an email message to farmers@pachamamacoffee.com. We will deliver your message promptly. Additionally, you can also find the farmer that grew your coffee at Traceable Coffee.

Company

We're so glad to hear that! Please fill out the form at the bottom of this page to get in contact with our hiring team. Make sure to check the "employment" box.

Returns & Exchanges

Please refer to our Return Policy for questions regarding returns and exchanges.