We always recommend trying an array of different coffees and flavors to find what's best for you. That's why we offer our World Tour sampler pack that features each of the five cooperatives that own Pachamama. Check out our selection of rotating subscription offerings and try something new each month. You'll always receive the freshest, highest quality coffee with every shipment.
Our state of the art roastery in El Dorado Hills, CA roasts coffee every week day. Check the bottom of your bag for the roast date!
Keeping your coffee fresh will maintain the unique flavors and aromas that make a good cup. We recommend storing your coffee in an air tight container away from direct sunlight. Check out our coffee canisters for sale in our tienda. Or, if you are local to the Sacramento area you can try our refill program! Purchasing a refillable tin saves waste and keeps your coffee fresh, which is better for the planet and your cup of coffee.
While Pachamama Coffee is not Fair Trade certified, you will find that we take it one step further. Rather than rely on a middle man, Pachamama Coffee Farmer's sell their coffee directly to you through our vertically integrated business model. For more information about how this works, check out our transparency report.
All our coffee is certified organic by CCOF and USDA. We also prioritize organic ingredients in all of our café beverages.
'Shade grown' describes the agricultural method used to grow coffee. Coffee shrubs thrive under to robust shade of a diverse ecosystem made of up other fruit trees such as banana and mango. The flora and fauna protected by land dedicated to shade grown coffee production shelters wildlife, like birds, and provides food to farmer families.
ORDERS & SHIPPING
If you need to cancel an order you just made on our website, please email us a soon as possible at email@example.com or give us a call at 916-960-3564. Our customer support hours are M - F 9am - 5pm PST. We usually process orders within 24 hours so the earlier the better!
Be sure to check all possible delivery areas around your home. Sometimes, USPS will mark an item as delivered up to 24 hours prior to the item arriving, so it might show up in the next few hours!
If your item has been marked as delivered and you have waited more than 24 hours, please contact us. Once we hand an item off for shipment USPS takes responsiblity for getting your package to you, but we want to make sure you get what you paid for in the event that the item was lost or misplaced.
On occasion, orders can get swapped. We hope that this hasn't caused you too much inconvenience! Please contact us as soon as possible by emailing firstname.lastname@example.org or calling 919 960 3564. Be sure to include your name, order number, and a quick description of the issue and we will work to get it resovled as soon as possible!
At Pachamama, we have two types of gift cards; one for in store purchases redeemable at any of our café locations and one for online purchases redeemable on this website. If you need assistance redeeming a gift card or purhased/recieved a gift card for the wrong store please send a message and we will help you to the best of our ability!
Discount codes are redeemed during checkout. Once you have added all of your items to your cart that you wish to purchase click 'check out.' On the check out page there will be a box to input the discount code.
Pachamama currently only ships within the United States. We hope to offer internationally shipping soon!
You'll need to register your email in order to access your subscription. Register your email to access your subscription here. Be sure to use the same email that was used when the subscription was purchased!
First you'll need to login to your account. You can do that here. Then, click Manage Subscriptions > click on the subscription you would like to adjust > click Delivery Schedule. From here, you should be able to adjust the frequency of your shipments!
First you'll need to login to your account. You can do that here. Then, click Manage Subscriptions > click on the subscription you would like to adjust > click Skip shipment > a window will open outlining when your next shipment will be > confirm that you want to skip a shipment by clicking skip.
First you'll need to login to your account. You can do that here. Then, click Manage Subscriptions > click on the subscription you would like to adjust > click Product > a window will open showing you the different size bags we offer (if any) for the roast you are subscribed to > select the size you would like > click Update.
First you'll need to login to your account. You can do that here. Then, click Manage Subscriptions > click on the subscription you would like to adjust > click Shipping address > if you are switching to a shipping address you have used before you will see it as an option you can select > if you need to add a new shipping address click +Add Shipping Address > Input your new shipping adresss and click Save Shipping Address to confirm your update.
First you'll need to login to your account. You can do that here. Then, click Manage Subscriptions > click on the subscription you would like to adjust > click Payment Method > If you are switching to a payment method you have already used you will see it as an option to select > if you are choosing a new payment method click +Add Payment Method > input your card information > click Add Payment Method to confirm your updated card information.
We have cafés throughout the Sacramento Valley and California Foothills. Check out our Locations Page to find a café near you!
Our Cafés are closed Thanksgiving Day, Christmas Day, and New Years day.
Our standard milk in all our drinks is oat milk for no extra charge. We also have options of offer almond milk, 2% milk, and whole milk.
Our Barista's are happy to assist you with finding the perfect grind size to optimize your brewing experience.
We have unique offerings at each of our Cafés. Please be sure to check out our Locations Page to find the menu of your neighborhood café.
We offer a variety of vegan and gluten free options for our beverages and food. Check the menu at your favorite location or ask your barista to learn more.
Check our our Rentals Page for information on how to rent our cafés for your next event.
We currently do not accept returns or exchanges on any of our items.
'Farmer Owned' means that unlike other coffee companies, Pachamama is 100% owned and governed by the coffee farmers all over the world. Our Board of Directors is run by a represntative of each owner cooperative and receive 100% of the profits made by us. Learn more here.
A cooperative is a business model where it is owned and run by its members, who equally share the risk and rewards of running a business. Cooperatives can be owned by workers, consumers or, in the case of Pachamama Coffee, producers. Learn More at ICA.coop
Pachamama Coffee farmers live in Latin America and Africa stewarding some of the most precious ecosystems on the planet. The staff that you interact with on the day to day, in cafés or online, are based in Northern California.
have more questions?
If you need further assistance about general information, online orders, subscriptions or wholesale, reach out to us. Give us a call or shoot us an e-mail. A member of our team will contact you as soon as possible!