This privacy policy discloses the privacy practices for pachamamacoffee.com. This privacy policy applies solely to information collected by this website.

We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time. You can do this by contacting us via the email address or phone number given on this website:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Policy – SMS Communications

Effective Date: 2/10/25

Pachamama Coffee is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you opt into our SMS communications. By signing up for our SMS program, you agree to the terms outlined in this policy.

1. Information We Collect

When you subscribe to our SMS program, we may collect the following information:

• Phone Number: Provided at the time of opt-in.
• Name (if provided): To personalize communications.
• Purchase and Interaction Data: If you engage with links in our texts or make a purchase, we may collect data to improve your experience.
• Message Preferences: Information about how you interact with our messages (e.g., open rates, click-throughs).

We do not collect sensitive personal information through our SMS program.

2. How We Use Your Information

We use your provided information to:

• Send transactional messages (order updates, delivery confirmations).
• Deliver promotional messages about new products, special offers, and events.
• Provide customer support when requested.
• Improve our marketing and communication strategies based on engagement.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. SMS Consent & Opt-Out

By opting into our SMS program, you consent to receive automated text messages from us. These may include promotional and transactional messages. Consent is not a condition of purchase.

You can opt-out at any time by replying STOP to any message. Upon unsubscribing, you will no longer receive SMS communications from us unless you re-enroll.

4. Data Security & Protection

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit.
• Secure storage of personal data.
• Limiting access to only authorized personnel.

While we take reasonable precautions to safeguard your data, no system is 100% secure. If we become aware of a security breach affecting your information, we will notify you in accordance with applicable laws.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the information we store about you.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of data processing for marketing purposes.

To exercise these rights, email us at info@pachamamacoffee.com

6. Third-Party Services

We may use third-party platforms, like Klaviyo, to manage our SMS communications. These providers are required to handle your information in accordance with applicable privacy laws.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and if material changes occur, we will notify subscribers via SMS or email.

For questions about this policy, you may contact us below: 

You may ask questions, submit comments and opt out of receiving updates and other mailings from us by contacting us via email at info@pachamamacoffee.com, via phone at (916) 320-3564 or mail at Pachamama Coffee Cooperative, PO Box 161175, Sacramento, CA 95816.